Unless otherwise specified our standard refund and returns policy is 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
There may be a manufacturer and/or distributor restocking fee on returns. Restocking fees vary by manufacturer and are processed after the return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Please check the product description to determine if an item is eligible for returns.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged and unused. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
10214 N Tatum Blvd, Suite B300A, Phoenix, AZ 85028
To return your product, you should mail your product to:
10214 N Tatum Blvd, Suite B300A, Phoenix, AZ 85028
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warranty information can be found on each product page under the Key Features and within the product description.
Warranties will vary by product, condition (Factory New, Factory Refurbished, and Certified Refurbished), and by the manufacturer. The warranty period begins on the date the item is delivered/received by the customer. Please be sure to unpack, inspect and test the items in a timely manner.
Factory New Items: Warrantied by and through the manufacturer. All warranty claims must be processed through the original manufacturer. Vyzorb is available to assist with any manufacturer warranty claims.
Factory Refurbished: Products are warrantied by and through the manufacturer. All warranty claims must be processed through the original manufacturer. Again, we’re here to to assist with any manufacturer warranty claims.
* Please note that shipping charges are usually not covered under warranty for non-continental US orders and orders for Factory New and Factory Refurbished items.
Thank you for choosing Vyzorb for your medical equipment and healthcare product needs. Our commitment to delivering high-quality products is paramount. Please carefully review the following policy regarding international orders.
Due to the nature of international shipping, customs regulations, and the handling of medical equipment, we regret to inform our international customers that all sales are final. By placing an order with Vyzorb, you acknowledge and agree to the following terms:
Customers are responsible for making their own shipping arrangements and handling any associated costs or risks. Please note:
In order to protect against fraudulent chargebacks and ensure a secure transaction process, you agree to the following:
While returns are not accepted for international orders, our products may still be covered by manufacturer warranties. Please review the product-specific documentation included with your purchase for details on applicable warranties. Vyzorb will not be held liable for any damages that occur during shipping or customs handling.
By completing a purchase with Vyzorb, you confirm that you have read, understood, and agree to the terms outlined in this policy. This agreement serves as a legally binding contract between you (the buyer) and Vyzorb Inc (the seller).
